From time-to-time, calls will drop on a mobile network. This is due to the nature of delivering a telephone signal over a radio network. Calls may drop out while travelling, moving from Broadband Zone to Talk and Messaging Zone or due to local obstructions. If you are experiencing a high volume of calls dropping out, check the following:

· Check that you have good coverage. Calls are more likely to drop out in low coverage areas.

· Check that you have the latest software on your mobile. Software updates are quite frequent and some can easily be done over the internet via a USB cord by logging onto the manufacturer of your mobile. These updates can help improve your mobiles performance.

· Try adjusting the volume of the handset.
· Ensure that the handset mute feature is not switched on

· If you are only experiencing this problem with a hands free device connected, your hands free device may be faulty

If you are still experiencing your issue, call Startel on 1300 13 7827 for further assistance.

· Make sure you are in a coverage zone. You can check this on your handset. Click here to view information regarding coverage

· Turn your handset off and on

· Check that you have not activated diversions for incoming calls.

· Make sure you are in a coverage zone. You can check this on your handset. Click here to view information regarding coverage

· Check that the number you have dialled is correct

· Turn your handset off and on and try again

· For Pay As You Go customers - make sure you have enough credit to make voice calls.

· Ensure your outgoing voice calls are not barred (if voice calls are barred, you will hear a message when you try and make a call)

· Try turning the handset off and then back on.

· Check the handset memory. If a large amount of handset memory is being used, it might cause freezing. Freeing up some memory on your handset may make it more stable.

· Conduct a master reset or restore factory settings to your handset. Please note that when you conduct a master reset, you will lose all handset settings and memory (contacts, videos, images, messages, etc). We strongly suggest backing up data prior to conducting a reset

· Check that you have the latest software on your mobile. Software updates are quite frequent and some can easily be done over the internet via a USB cable by logging onto the manufacturer of your mobile. These can help improve your mobiles performance.

· Turn your handset off and on and try again

· Check the MMS Settings. For help Call 1300 13 7827.

· Check that other person has compatible handset for MMS

· Check that you are sending to a valid number or email address

· Ensure that the battery is fully charged (check your battery indicator to see current battery level). Make sure you are following the correct charging procedure as described in your manual

· If possible, try another battery with your handset. This will indicate whether it is the battery or the handset that is at fault

· When charging, ensure the handset shows that the charging is in progress (e.g. battery icon on screen/LED flashes). If your handset does not show that it is being charged, ensure you are following the correct charging procedure or try another charger

· Check that you have the latest software on your mobile. Software updates are quite frequent and some can easily be done over the internet via a USB Modem by logging onto the manufacturer of your mobile. These can help improve your mobiles performance.

· Try turning the handset off and then back on.

· Check that your area has network coverage and that there are no coverage gaps.

· Try doing a manual network search – this is usually found in your mobile phone settings and under Network Connection or Mobile Networks.

If you still have problems please call 1300 13 7827

Like a laptop, the more advanced your phone is the more battery it uses. To save battery, try turning off the following features if you do not use them:

Bluetooth – Leaving Bluetooth connectivity on can drain your battery substantially

Backlight - Leaving your backlight on for long periods of time drains your battery quite quickly. Some phones allow you to adjust the brightness as well as setting the duration of the backlight
· When charging your mobile for the first time, it is highly recommended that you use up all of the battery prior to charging. Once your battery is completely drained, charge the battery fully.

· Check to see if your battery has sustained any damage. Physical damage, corrosion or liquid damage will impede your battery’s performance.

· Make sure that your Bluetooth is switched on in your handset’s menu

· Check your Bluetooth settings to ensure your handset is visible to other devices

· Check the device you are trying to connect to. (Some devicdes require a special pairing mode to be activated in order to connect any Bluetooth devices to it. Check the instruction manual of the device and follow the pairing process)

· Try your Bluetooth connection with another Bluetooth device. IF you still have problems please call 1300 13 7827