Dishonour fees may apply to reversed or declined transactions. Startel Communications can not refund bank charges incurred due to insufficiant funds or incorrect details.

Direct debit can only be setup on bank accounts or credit, charge or debit cards for which you are the Financial Account Holder.
Direct debit cancelation requests made close to the due date may not be processed in time. Please check your invoice to confirm due date this is when direct debit will occur.

By simply calling us on 1300 13 7827

You can search for the phone you want on our shop. You can then fill out the application and using your credit card to make the purchase. If you are already a Startel client you can also choose to add a new phone to your bill or split the payments up over the remainder of the contarct term. In most cases your new phone will be dispatched within 24 hours.

A cap works by 'capping' key services like national and international voice calls and SMS, national MMS, Voicemail and special numbers at a certain limit each month. For example, the $49 Cap allows you to make up to $330 worth of national calls, SMS and other included services, and you only pay $49 per month.

At that point standard rates apply. So on the $49 Cap for example, standard rates apply once you've reached your $330 monthly Cap limit. See the Cap details table for standard rates.

BPay Biller Code: 37507
Ref: 612796
Contact your participating Bank, Credit Union or Building Society, either by internet or
telephone, to make this payment from your cheque, savings or credit card account. When
prompted enter the biller code and your Customer Reference.
National Australia Bank Tel: 13 22 65 Internet: www.national.com.au
Commonwealth Bank Tel: 13 22 21 Internet: www.commbank.com.au
Westpac Banking Corporation Tel: 13 20 32 Internet: www.westpac.com.au
St George Bank Tel: 13 33 30 Internet: www.stgeorge.com.au
ANZ Bank Tel: 13 13 14 Internet: www.anz.com.au
Suncorp Metway Bank Tel: 13 11 55 Internet: www.suncorpmetway.com.au

Credit Card You can now pay your phone bill from 8:30AM to 8:00PM during week days by using our automated credit card system. Simply call 1300 13 7827 to pay your bill day or night. A receipt number will be provided for your records.

Direct Deposit Please ensure you use your account number as the reference number so we can track your payment.
National Australia Bank BSB: 084-255
Account No: 870726147
What happens if I dont pay my bill?
Your service will be suspended for all out going calls once the account is 7 days passed the due date. If the bill still remains unpaid it will eventually be sent to a debt collection agency and this could lead to legal action and or an adverse strike placed on your credit file.

Yes, it will be delivered in the same package as your new hardware

If you are not present at the time of delivery or you do not have all the required forms of ID, the courier will not be able to give you your order. He/she will leave a card with instructions on where to pick up your order.

FREE to your nominated delivery address when you order online.

Please call us on 1300 13 7827

You can order over the phone by simply calling us on 1300 13 7827